Complaints

Our complaints handling procedure reflects Accountant in Bankruptcy’s commitment to serving the public. It seeks to resolve issues at the point of service delivery, and where necessary to conduct thorough, impartial and fair investigations of complaints.

How to complain

When complaining, please provide the following:

• full name and address
• reference number
• details of complaint
• how you want us to resolve the matter

We will always tell you who is dealing with your complaint.

If the complaint concerns the actions of a provider who is undertaking work on behalf of AiB, they will respond to your complaint.

Detailed information about the complaints process and timescales can be found in the complaints handling procedure.

By post

Accountant in Bankruptcy
1 Pennyburn Road
Kilwinning
KA13 6SA

By email

aib@aib.gov.uk