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Accessibility statement

Accessibility statement for

This accessibility statement applies to This website is run by the AiB communications team. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

Please contact the communications team if you need information on this website in a different format.

In your email, please include:

  • the web address (URL) of the content
  • your email address and name
  • the format you need - for example, plain text, braille, BSL or large print

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

AiB is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Fixes were applied for the following accessibility issues on this site, at the end of March, 2024. This will not be confirmed by an external party as meeting the criterion until latest, July 2024:

  1. Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content)
  2. Some tables within the site cannot be programmatically determined due to missing column/row headings, or cells intentionally blank, missing some form of entry, such as a ‘-'. This fails WCAG 2.2 success criterion 1.3.1 (info and relationships), and 1.3.2 (meaningful sequence)
  3. Text, although scalable within the browser settings, cannot be resized without loss of content. This fails WCAG 2.2 success criterion 1.4.4 (resize text)
  4. There is no mechanism available to skip content repeated on multiple web pages. This fails WCAG 2.2 success criterion 2.4.1 (bypass blocks)
  5. In some cases, link button text is not clear as to the context/purpose of the link. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose (in context))
  6. In some cases, the format of a page does not follow a logical structure through the correct use of heading hierarchy. This fails WCAG 2.2 success criterion 2.4.6 (Headings and labels)
  7. In the feedback form, the user is not informed of a change to the context upon interaction with the radio button. This fails WCAG 2.2 success criterion 3.2.2 (On input)
  8. Labels or instructions are not always provided when content requires user input. This fails WCAG 2.2 success criterion 3.3.2 (Labels or instructions), and criterion 4.1.2 (Name, role, Value), and criterion 4.1.3 (Status messages)
  9. Form 5 (Statutory Demand for Payment of Debt) uses a table of structured content, where cells are merged or split, which can cause unexpected navigational issues.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

What we’re doing to improve accessibility

Following the third party assessment, AiB were given a report on accessibility issues within the site. We have since implemented fixes for these issues, which have been live since the end of March 2024.

The site will be further tested in July 2024, again by the Shaw Trust, to ensure fixes have resolved issues and are successful in meeting both WCAG 2.2 A and AA standard criteria. We will then either receive an accreditation stating our accessibility standards, or further improvements to be made in order to achieve this accreditation.

Preparation of this accessibility statement

This statement was prepared on 26 January 2024. It was last reviewed on 2 May 2024 following the confirmed deployment of accessibility bug fixes at the end of March 2024.

This website was last tested by a third party on 15 February 2024 against the WCAG 2.2 AA standard. The test was carried out by The Shaw Trust. The testing included using automated testing tools to the most viewed pages by our website team. It has since been tested internally against the WCAG 2.2 AA standard post bug fix release.

This website was also subject to an accessibility monitoring review by the Government Digital Service in March 2024 to which it passed all their criterion. 

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