Our charging policy

There is normally no charge to users for information which can be downloaded and printed directly from our website. However a charge may be imposed for the release and provision of certain information as set out in our Fees Order. You can find our current Fees Order under Classes of Information - Financial Information.

Users will also have to meet any charges by their Internet provider, personal printing costs etc. For those without access to the web-site a single print-out as on the web-site can be requested. These will be provided free of charge except where indicated in the Fees Order.

Some items, such as leaflets and guidance booklets, are also available in hard copy free of charge. These can be ordered by calling us on 0300 200 2600.

If charges are to be made you will be told at the time of your request and these will be payable in advance.