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Notes for Guidance - Bankruptcy (Scotland) Act 2016 (as amended)

This guidance describes the general functions of Accountant in Bankruptcy, interim trustees, trustees and commissioners in relation to their responsibilities regarding bankruptcies which started on or after 30 November 2016.


17.2 Complaints

This function is undertaken by AST on behalf of the Accountant.

AST will investigate complaints made against interim trustees and trustees.

AST will carry out this role by:

  • responding to general enquiries directly
  • requesting information from the trustee regarding specific details
  • requesting the case files of the trustee

The Accountant will report on complaints received in the annual report.

Further information regarding the AiB complaints procedure can be found in the complaints section.

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