eDEN

To register for access, select register from the bottom of the eDEN homepage. 

Select your role in the DAS process then:

• fill in all the details on the online form
• click yes to agree to the terms and conditions of use
• click on sign up to request access

Once access has been requested:

• an email will be sent confirming the approval request and the username 
• a manager within the organisation will need to approve this request (in some instances it will come to AiB for approval)
• once the request has been approved a confirmation email will be sent

DAS clients wishing to view details of their DPP on eDEN cannot register for access using this sign up process. DAS clients must follow the instructions in the next section. 

DAS clients must contact the DAS mailbox or their money adviser and provide the following information:

Debtor Login

DAS clients (debtors) are required to create a ScotAccount to access eDEN. This is free to create and is available to all clients who wish to view their Debt Payment Programme.

All password resets and forgotten password issues will be dealt with through the ScotAccount site.

In the short term DAS clients can use existing log in details by using the Stakeholder Login if there is any major difficulties with ScotAccount.

Stakeholder Login

All money advisers, creditors and payment distributors should continue to login as they did previously.

This section has been renamed Stakeholder Login.

Once registered and approved, log in to eDEN with the username and the password set during the registration process. This will then redirect to the eDEN homepage. 

The username will be appear on the top right corner of the home page screen. Clicking on the username will give the user the option to select my details or logout. 

My details will give the user the option to:

• update my details
• change my password
• delete user access

Update my details 

Users are able to update their name and contact details. Once all changes have been made, select update at the bottom of the page.

Change my password

Select change my password on the left of the screen which will prompt the user to provide the current password and then enter a new password. 

The password should be at least 12 characters long and must follow these rules:

• at least one English lowercase character (a-z)
• at least one English uppercase character (A-Z)
• at least one numeral (0-9)
• at least one non-alphanumeric character (character other than a-z, A-Z, 0-9 – for example! ^ *)

Reset password

To reset a password:

• click on the reset password link from the eDEN login page
• enter the eDEN username or the email address that is linked to the eDEN account and click request then ok
• close down eDEN
• check for an email named [eDEN] - Password Reset. The email contains a link to reset the password. Please note that there is a time limit for using this link. 
• click on the link to be taken to the reset password screen
• enter a new password. This must be at least 12 characters long and contain three of these features:
  • an uppercase character (A-Z)
  • lowercase character (a-z)
  • a number (0-9) or a symbol (for example * ! ^)
• re-enter the new password to confirm and click reset password

This will return to the login screen to enter the username and new password. 

An email will be received confirming the password has been changed. 

Forgotten username

To retrieve a username:

• click on the forgot username link from the eDEN login page
• enter the email address used for eDEN and click on request
• check for an email named [eDEN] - Forgot Username Request
• the username will be displayed in the email

Return to the login screen and login using the username and password.

Any difficulties, please email the DAS mailbox. 

An account will be locked if an incorrect password is entered too many times. 

Once an account is locked, this has to be unlocked by the DAS team.

This can be done by emailing them the following information:

• DAS case reference
• name
• address
• date of birth
• instalment amount paid to DPP
• payment frequency (e.g. weekly, monthly)

Attempting to reset the password will not unlock the account. 

Important system messages will be displayed on the main eDEN log in screen. It is recommended that all users read this box prior to logging in to the system.