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Complaints handling process

An overview of AiB's complaints handling procedures

Complaints concerning AiB’s providers

AiB's providers act on behalf of AiB as trustee under the contracted out insolvency services contract. 

If you have cause for complaint about a sequestration that is being administered by one of AiB’s providers you should first write to the provider direct, detailing your complaint. 

AiB’s current providers are:

  • Dunedin
  • Wylie and Bisset LLP 
  • KPMG

It is AiB's policy to require the provider to respond to the initial complaint. They are best placed to resolve such complaints, without the need for AiB to be involved. 

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