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Complaints handling process

An overview of AiB's complaints handling procedures

Getting help to make your complain

We understand that there may be reasons why you are unable, or reluctant, to make a complaint yourself. We accept complaints from the representative of a person who is dissatisfied with our service. We can take complaints from a friend, relative, or an advocate, if you have given them your consent to make the complaint for you. 


Scottish Independent Advocacy Alliance

0131 260 5380

Citizens Advice Scotland

Money Advice Scotland


We are committed to making our service easy to use for all members of the community. In line with our statutory equalities duties, we will always ensure that reasonable adjustments are made to help customers access and use our services. 

If you have trouble putting your complaint in writing, or want this information in another language or format e.g. large font or Braille, please contact us.

By email

By phone 

0300 200 2600

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