Publication - Publication scheme

Complaints handling procedure

An overview of AiB's complaints handling procedure

4. How do I complain

To attempt to resolve a complaint efficiently and effectively, it is recommended you contact the team you are complaining about directly.

0300 200 2600

1 Pennyburn Road

Kilwinning

KA13 6SA

When complaining, tell us:

First published: Thursday, 31 December 2020
Last updated: Thursday, 25 July 2024 - show all updates
All updates: Thursday, 25 July 2024
Document re-structured

Thursday, 31 December 2020
First published

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