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An overview of AiB's complaints handling procedure
1. Introduction
Accountant in Bankruptcy (AiB) is committed to providing high-quality customer service. If something goes wrong or you are unhappy with our services, please tell us.
This guidance describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.
We value complaints and use information from them to help us improve our services.