Publication - Publication scheme

Complaints handling procedure

First published: 31 December 2020
Last updated: 25 July 2024 - see all updates

An overview of AiB's complaints handling procedure

1. Introduction

Accountant in Bankruptcy (AiB) is committed to providing high-quality customer service. If something goes wrong or you are unhappy with our services, please tell us.

This guidance describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.

We value complaints and use information from them to help us improve our services.

First published: Thursday, 31 December 2020
Last updated: Thursday, 25 July 2024 - show all updates
All updates: Thursday, 25 July 2024
Document re-structured

Thursday, 31 December 2020
First published

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