Publication - Publication scheme

Complaints handling procedure

First published: 31 December 2020
Last updated: 25 July 2024 - see all updates

An overview of AiB's complaints handling procedure

8. Publication of complaints data

AiB publishes complaints statistics in the Annual report and Accounts. This will include the number and type of complaints we receive and the outcomes but will not include details of individual complaints or any personal data.

First published: Thursday, 31 December 2020
Last updated: Thursday, 25 July 2024 - show all updates
All updates: Thursday, 25 July 2024
Document re-structured

Thursday, 31 December 2020
First published

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8. Publication of complaints data