AiB Digital Strategy 2026-2030

The Cloud & platform pillar is designed to leverage scalable, secure cloud infrastructure to deliver reliable and future-ready services. With our recent migration of public facing services to the cloud, it is intended to migrate the remainder of our back-office systems.

Once fully in the cloud, adoption of scalable architectures, right-sizing, reserved capacity, enforced tagging and lifecycle policies will be possible.

Technology & innovation will ensure seamless interoperability across systems and applications, reducing duplication and improving efficiency. Adoption of Infrastructure as Code pipelines and the development of playbooks will help to standardise environments.

Going forward, an API-first design and loosely coupled integration approach will be adopted for all new services.

Security & Resilience.is intended to embed robust security measures and business continuity planning to protect data and maintain service availability Adoption of secure-by-design principles across our digital service which will embed resilience, allow automated monitoring and self-healing for our workloads.

Cloud security telemetry will be integrated into the SOC for further proactive threat detection.

Standards and compliance will focus on data and open standards which will maintain adherence to regulatory, technical, and operational standards, ensuring trust and accountability.

Delivery, governance and funding will drive effective implementation, oversight, and sustainable investment to support long-term success.

Workforce will build a digitally skilled, adaptable workforce empowered to drive innovation and deliver user-centric services. Technical specialists will be aligned with the DDaT Capability Framework ensuring their continuous personal development.

Role-based digital skill pathways will ensure that the workforce have the necessary skills in place to deliver services.

Data Insights & Reporting will harness structured data and real-time analytics to inform decisions, optimise processes, and improve outcomes.

Common data models and standards will be established providing dashboards and quarterly reports.

AI will deploy intelligent automation and predictive technologies to enhance efficiency, accuracy, and service quality.

This will be underpinned by a governance model.

Customer Focused will design and deliver services shaped by stakeholder input, ensuring accessibility, trust, and user-centric outcomes.

Continuous user research will be embedded in future processes to aid the design of services that are inclusive and accessible.

Guided support will be explored with potential for helpdesk chat-bots.

Sustainability & Social Value will embed practices that promote long-term resilience, ethical responsibility, and positive impact for society.