AiB Digital Strategy 2026-2030

The Accountant in Bankruptcy Digital Strategy for 2026–2030 sets out a comprehensive roadmap to modernise digital foundations, strengthen resilience, and improve the experience of all users who rely on the services provided by Accountant in Bankruptcy.

The strategy recognises the increasing complexity of citizens’ financial circumstances, rapid technological change, and heightened cybersecurity risks. In response, Accountant in Bankruptcy commits to a digital‑by‑default, user‑centred approach that enhances service quality, operational efficiency, and organisational agility.

Over the next five years, the strategy focuses on transforming the existing digital ecosystem through modern platforms, integrated data, strong security, and empowered staff. Services will be redesigned to be simpler, more accessible, and more consistent, underpinned by cloud‑first infrastructure and a cohesive set of ten strategic digital pillars.

Cloud migration – already completed for public‑facing systems – will extend to back‑office platforms, enabling scalable, secure, and cost‑efficient operations. Data will be unified through common models and real‑time dashboards, supporting evidence‑driven decisions and greater transparency. Automation and AI will reduce repetitive tasks, improve accuracy, and support quicker case handling while ensuring governance, fairness, and ethical oversight.

Cybersecurity is strengthened through secure‑by‑design principles, zero‑trust architecture, proactive threat monitoring, and routine resilience testing, ensuring robust protection of sensitive data and service continuity. Digital inclusion remains a priority, with all services meeting modern accessibility standards and supported by clear guidance, help channels, and intuitive design.

The strategy also invests in people – building digital capability across the workforce, fostering collaborative ways of working, and embedding continuous professional development aligned to the Scottish Government DDaT framework. Engagement with stakeholders will be deeper, more structured, and more transparent, ensuring services reflect real needs and build trust across the sector.

Progress will be measured through a comprehensive Key Performance Indicator (KPI) framework aligned to three strategic objectives:

• delivering core products
• enabling continuous improvement
• and strengthening stakeholder engagement

These metrics provide clear accountability and ensure sustained momentum.

Overall, the AiB Digital Strategy for 2026–2030 positions the organisation to deliver efficient, resilient, ethical, and user‑centric digital public services.

By modernising infrastructure, empowering staff, and prioritising accessibility and innovation, Accountant in Bankruptcy will be better equipped to meet the needs of Scotland’s citizens and the wider insolvency ecosystem – now and into the future.