AiB Business Plan 2024-25

We will continue our move to digital by default by increasing the number of processes carried out electronically. This will drive a reduction in the number of pieces of physical mail passing through the office.

We will explore the functions and roles of the existing service and confirm a plan for future direction of the function.

The work will include but not be limited to:

• an initial exercise to model the current process for receiving corporate and creditor petition mail
• meetings with suppliers to explore technology options to remove paper
• an exercise to rationalise mailboxes and create processes on the IT systems to process mail directly from electronic mailboxes
• review of all letter templates to ensure accuracy and compatibility with new processes

How will we know we’ve been successful?

• there will be a clear shift towards electronic process based customer interactions
• there will be a measurable increase in automated process through our case management and finance systems
• there will be a reduction in paper consumption through mailroom processes